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Click here for more information about Rape Crisis Center and Madison.

Crisis Services Coordinator/Advocate
Position: Crisis Services Coordinator/Advocate
Supervised by: Program Director
Full-time Equivalency: Full-Time
Salary Range: $30,000-33,000 annually plus benefits

Volunteer and On-call Advocate (OCA) Recruitment, Training and Retention
Coordinate RCC's presence at volunteer fairs and events, and advertise volunteer opportunities through various media outlets
Develop and distribute recruitment material, particularly materials designed to increase participation of diverse and underserved populations
Conduct pre-training interviews and assess for volunteer assignment and/or suitability
Plan for and provide comprehensive training to incoming volunteers at least three times per year
Provide support and recognition to volunteers i.e. awards, birthdays, gift certificates, etc.
Provide ongoing training opportunities to volunteers, OCA's, and staff around Helpline and Advocacy procedures

Volunteer and On-call Advocate Staffing and Supervision
Enforce Helpline policies and procedures
Monitor Helpline activity to include shift scheduling, caller logs and general activity
Maintain ongoing communication with, and feedback to, volunteers and OCA's to include email, phone calls, communication log, etc.
Coordinate staff requests for volunteer coverage and communicate staffing changes to Medical Answering Services
Provide letters of recommendation to volunteers as appropriate
Monitor and maintain volunteer work space
Appropriately communicate with volunteers and OCA's with support and guidance during after business hours on nights and weekends

Volunteer Data Tracking and Documentation
Track call volume, volunteer hours and shift coverage
Maintain up-to-date volunteer records and notify Program Director of significant changes

Counseling and Advocacy
Provide crisis intervention advocacy and counseling services by phone and in-person to sexual assault victims, their support people and concerned community members
Work with Program Director to ensure coverage of crisis line during business hours

Attend regular staff meetings and in-services, maintain regular contact with staff and supervisor, document services provided, and assist in the general upkeep of office space
Maintain regular communication with Program Director to ensure goals are met and standards remain high
Provide professional trainings and community education as needed and appropriate
Other duties as assigned

Strong organizational and problem-solving skills
Good verbal and written communication skills
Must be comfortable with public speaking and providing trainings
Commitment to serving people affected by sexual violence
Must have valid driver's license, access to private transportation and vehicle insurance
Flexible work hours

Understanding of sexual violence and related issues
Experience in volunteer management and maintaining 24/7 crisis intervention services
Experience and/or training in providing crisis intervention services, preferably to victims of sexual assault

Please send cover letter and resume to Jaime Sathasivam at or mail to RCC, 2801 Coho St #301, Madison, WI 53713.

EEOC employer with Affirmative Action plan.

Bilingual Advocate
Rape Crisis Center is currently seeking Bilingual (Spanish-speaking) Advocates (on-call positions available) for crisis accompaniments with sexual assault victims, outreach, and training to community.

These positions require strong communication skills in both English and Spanish, commitment to serving people affected by sexual violence, and access to private transportation.

Please send resume to or mail to RCC, 2801 Coho St #301, Madison, WI 53713.

EEOC employer with Affirmative Action plan.